Role Description
Application Support is responsible for both technical and functional knowledge of any front end/back-end applications, mobile app as well as knowledge of development technologies and environments and should have a technical background combined with ERP, BI , SQL, DBA
Main Accountabilities
- Provides day-to-day support and expertise on applications and mobile technologies, addressing user queries and issues.
- Gains understanding of customer’s needs and collaborates with other consultants and support teams to complete design and testing documentation.
- Design, develop, and modify applications to meet specific requirements, including coding, testing, and documentation.
- Customizes or extends application solutions as required, aligning them with customer requirements.
- Responsible for driving the effort to migrate the customers’ data sources into forms’s sources, ensuring proper alignment of data models. Offers support on any related tools for migration and integration.
- Implements reports and dashboards per requirements documents and standards.
- May be tasked with additional development tasks on LMS\MMS\CMS Solutions.
- Tests modifications for validity of results, accuracy, reliability, and conformance to established standards.
- Ensuring applications’ availability to meet the SLA target.
Requirements
- 0 to 2 years experience
- University degree in Computer or Technical Science or related field.
- ITIL
- Apply different development techniques effectively following development best practices.
- Plan and carry out unit testing.
Competencies and Technical Skills
- Applications & Mobile Development.
- Proficiency in programming languages such as Java, Python, C++, or JavaScript.
- Knowledge of cloud platforms and services, such as Amazon Web Services (AWS) or Microsoft Azure.
- Familiarity with the stages of software development, including requirements gathering, design, coding, testing, deployment, and maintenance.
- Understanding of DevOps principles and tools for collaboration between development and operations teams.
- ERP implementations experience.
- Experience with database systems, SQL queries, and data modeling.
- Proficiency in identifying and resolving technical issues in applications and systems.
- Ability to pay close attention to details and ensure accuracy in application development and testing.
- Capacity to think creatively and propose innovative solutions to challenges.
- Strong verbal and written communication skills to interact with team members, stakeholders, vendor, and clients.
- Committed to delivering high-quality results.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Ability to provide excellent customer support and addressing user needs.
- Willingness to learn new technologies, tools, and programming languages to stay updated in the rapidly evolving IT landscape.
